Online Appointments

Next Manager allows you to manage appointment reservations online for better service at the branch. The customer can request an appointment, specifying the type of procedure they wish to perform, and the system will generate a code to present at the branch, along with an estimated appointment time, which helps reduce the waiting time for the customer.

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Link from the website

The customer's website provides access to the virtual kiosk to get a turn while on the move.

Access to the turns menu

The user selects which procedure they will perform by choosing the option from the company's website.

Turn granted

The system generates a turn and indicates the approximate time when the customer should arrive.

Turn confirmation

The user arrives at the location and announces themselves at the kiosk using the code assigned when requesting the turn. They are automatically added to the list.

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Derivation

"From the sector in which the user is being served, they can be prioritized to another sector, avoiding a new wait for the user in the next sector to be served."

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Self-Service Appointments

Software designed for self-service appointments and their subsequent administration.

With a user-friendly and configurable interface, we have created a product that meets the needs of our clients. It is a powerful tool that provides an effective solution in terms of customer service, and with its customized reports, the organization can take actions to improve quality.

Upon entering the premises, the public will have access to a touch-operated self-service terminal with an easy-to-use menu.
Depending on the chosen option, a ticket with a letter and number assigned to the turn is printed.
Calls are made using a screen indicating the booth and the number printed on the ticket.
The software allows the inclusion of personalized information through text, images, and/or videos.

One Appointment for All Procedures

Appointments have different configurable instances based on the company's established service procedures.

Assignment to a Sector

Scenario 1

When requesting an appointment, the client is assigned to a specific sector for service.

Assignment to Multiple Sectors

Scenario 2

With the same letter and number of the requested turn, the client is served by multiple sectors, entering the first available one and retaining the place for the others.

Assignment to Multiple Sectors with Dependencies

Scenario 3

A service route can be designed where each stage is served by a particular sector with the same turn assigned for the first stage.

We think of everything to make your business grow

"From the sector where the user is being attended, they can be prioritized for another one, avoiding a new wait for the user in the next sector to be served."